Terms & Conditions


  • Payment deadlines
    • Down Payment Deadline #1 (50%) – 30 days before the trip
    • Full Payment Deadline (50%) – 7 days before the trip (normally full payment is made during the briefing)
  • No refund of Down Payment for trip participants who cancelled their participation.
  • Participants are expected to have a good medical history and are advised to bring personalized medication/as needed.
  • PREGNANT women under 5 months of pregnancy are allowed to participate on Travelmate Indonesia trips, WITH MEDICAL CERTIFICATE/DOCTOR PERMITS.
  • In the event of changes in the schedule of events by the executor/local government, it is beyond our responsibility and paid Down Payment will not be refunded.
  • Groups or individuals can join on all Travelmate Indonesia trips, but if the overall participants are less than the determined target number of participants, then the cost will be adjusted.
  • Trip schedule and itinerary may change at any time depending on weather and traffic conditions during the trip.
  • The itinerary or trip can be changed/canceled in the event due to FORCE MAJEURE, which is the extraordinary event or circumstance beyond the control of Travelmate Indonesia, such as a war, strike, riot, crime, or an event described by the legal term act of God (such as hurricane, flooding, earthquake, volcanic eruption, etc.), and in this case, the trip participants cannot impose any inconveniences, losses and/or ask for any compensations to the Travelmate Indonesia.
  • Any other trip-related matters will be explained during the briefing or meeting between the participants and Travelmate Indonesia which will be held on a pre-determined time and place.
  • For those who are interested to join, please call/whatsapp/sms/line/inbox or email to info@travelmateindonesia.com. We would need following information from each participant: Full Name (as in Passport or any legal identity), the expiry date of passport, Passport Number (for overseas trip), home address and date of birth, Mobile number/Whatsapp, Gender, Email, Facebook or Twitter and instagram.
  • All trip packages and prices are not inclusive of flight ticket, airport tax and tips for local guide.
  • The undersigned participant is considered understand and agree to all applicable terms and conditions.

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